FAQ

Our regular customer service team operates Monday through Friday from 10am to 6pm EST. Please email hello@apparis.com or call (212) 381-2116, extension 1 to contact a team member for support. For immediate assistance text us at (833) 217-5481.

All items take 24-48hrs to process at our warehouse, but please note we do our best to get your order out within 24 hours. Orders placed after 2pm EST will begin processing the next business day. We do not process or ship orders on weekends or company observed holidays. The following holidays are observed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We will contact you via email if there are any issues with your order.

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund minus the $12.00 price of the return shipping label within 30 days of delivery. The original shipping cost is not included in the refund. We offer free shipping for customers who are exchanging for another size of the item purchased or another style. Original packaging must be included to receive the full refund. Any order arriving without original packaging will be charged a $15 fee. We will not accept returns on orders arriving without tags. Once the return is processed on our returns center you will have 15 days to mail the order back for a refund.

Any item marked as FINAL SALE or discounted more than 25% cannot be returned. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached, and placed back in the original packaging. If the tags are removed, the item is not eligible for a refund and a $15 return shipping fee will be charged to the customer if they wish to receive the item back.

Once your return has been approved by our quality assurance team, please allow up to 14 business days for your return refund to be processed. If the item was damaged upon arrival, please email hello@apparis.com with an image of the damage within 72 hours of receiving the item.

To initiate your return please click on the following link. Once you have completed the return process you will be issued a return label and a packing slip. Print it out, attach the shipping label to your package, place the packing slip inside, and drop it off at your local UPS store or schedule a UPS pick up. The price of the return label will be deducted from your refund amount.

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at hello@apparis.com if you need additional information.

We offer complimentary shipping on all domestic orders above $200 within the 48 contiguous United States. Orders under $200 are charged a $10 shipping fee. At this time we are unable to offer free shipping to Hawai'i, Alaska, or Puerto Rico. Please note that we cannot ship to PO Boxes or any FPO/APO addresses. Expedited shipping is available for an additional fee and calculated at check out.

We do not offer price adjustments at this time.

Only one discount code is eligible per order.

Items purchased with a discount code may be returned within 30 days of receipt. Any items marked as Final Sale (30% off or more) cannot be returned or exchanged.

If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

In the event of manufacturing defect, please email us at hello@apparis.com within 72 hours of receiving your purchase.

We are not responsible for packages that are lost or damaged in transit. Unfortunately, we cannot reroute a package once the order has been placed, so we strongly urge you to check your shipping information beforehand. We do not currently offer Saturday shipping. Please also note, Standard shipping does NOT include insurance.

Designed in New York, our coats are manufactured in China. We work closely with a few small factories, where we can prioritize quality and craftsmanship, and use only organic dyes reducing our water consumption.

No, it’s totally faux. All of our coats are 100 percent PETA-approved vegan and cruelty free from start to finish, and they always will be. We dye our fabrics in house, using our own solution, which makes our fabrics really soft and plush.

No, so if you get water on it, let it air dry. Do not throw it in the dryer or attempt to blow dry it. Then brush it with a natural-fiber brush to restore its luster.

Don't worry, it’s normal for it to shed a little when it’s new. Gently brush away the extra faux fibers with a natural-fiber brush.

Any coat wears over time, but if you take care of it, there’s no reason it should look dirty. Have fun in your coat, and don’t worry about it.

For faux fur and faux shearling coats we recommend to hand wash or machine wash on cold, gentle cycle, using mild detergent. Do not bleach. Do not iron. Lay flat to dry. Gently brush with a synthetic fiber boars hair brush. Dry clean.

Not often. Too much dry cleaning could damage the coat. Spot clean with a little water if necessary. We recommend dry cleaning it before packing it in its garment bag at the end of the season, so it stays clean and fresh in your closet until next year.

Simply spot clean it with a bit of water and a natural-fiber brush. Or you can always go to your dry cleaner to ask for advice.

Simply pack it away at the end of the season in your breathable Apparis garment bag—it’s made to keep your coat clean and fresh until you need it again.

To become a wholesale customer, please email wholesale@apparis.com for more details.