faq

For all information, please visit our Returns & Exchanges page.

Contiguous US

• Standard UPS Ground orders over $200: Free
• Standard UPS Ground orders under $200: $10
• UPS 2nd Day Air: $89

Canada

• Standard UPS Ground orders under $250 USD: $25 USD
• Standard UPS Ground orders over $250 USD: $45 USD
• We cover taxes and duties on the initial shipment, but any return shipping is at the cost of the buyer.

Hawaii & Puerto Rico

• Standard UPS Ground orders under $250 USD: $25 USD
• Standard UPS Ground orders over $250 USD: $45 USD

To initiate your return please click on the following link. Once you have completed the return process you will be issued a return label and a packing slip. Print it out, attach the shipping label to your package, place the packing slip inside, and drop it off at any UPS location.

Items in the sale category or discounted 25% off or more (including promotion codes) can be exchanged or returned for store credit (No credit card refunds). For more information, visit our Returns & Exchanges page.

Our regular customer service team operates Monday through Friday from 10am to 6pm EST. Please email hello@apparis.com to contact a team member for support.

All items take 24-48hrs to process at our warehouse, but please note we do our best to get your order out within 24 hours. Orders placed after 2pm EST will begin processing the next business day. We do not process or ship orders on weekends or company observed holidays. The following holidays are observed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We will contact you via email if there are any issues with your order.

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at hello@apparis.com if you need additional information.

We do not offer price adjustments.

Only one discount code is eligible per order.

If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

In the event of manufacturing defect, please email us at hello@apparis.com within 72 hours of receiving your purchase.

We are not responsible for packages that are lost or damaged in transit. Unfortunately, we cannot reroute a package once the order has been placed, so we strongly urge you to check your shipping information beforehand. We do not currently offer Saturday shipping. Please also note, Standard shipping does NOT include insurance.

Please refer to the care instructions on the product pages for specific information on how to care for your APPARIS piece.

It’s normal for you piece to shed a little when it’s new. Gently brush away the extra faux fibers with a natural-fiber brush.

Do not clean your coat too often as too much dry cleaning could damage the coat. Spot clean with a little water if necessary. We recommend dry cleaning it before packing it in its garment bag at the end of the season, so it stays clean and fresh in your closet until next year.

Simply pack it away at the end of the season in your breathable Apparis garment bag—it’s made to keep your coat clean and fresh until you need it again.

To become a wholesale partner, please email wholesale@apparis.com for more details.