WHERE ARE YOUR COATS MADE?
THE COAT IS SO SOFT, IS IT REAL?Our coats are made of 100% vegan material, no animals were harmed in the making of our fabulous coats.
CAN YOU PUT PAUX-FUR COATS IN THE WASHING MACHINE, OR SHOULD YOU HAND WASH OR DRY CLEAN?Faux fur must be dry cleaned, and we recommend to always check with your specific dry cleaner that they know how to work with the fabric.
IS MY COAT WATER-RESISTANT?No. If exposed to water, let it dry naturally.
HELP! MY COAT IS SHEDDING. WHAT CAN I DO TO STOP IT?No worries, it’s normal for a faux fur coat to shed a little when it’s new. Gently brush away the extra faux fibers.
HOW SHOULD I STORE MY COAT?We deliver our items in garment bags, so you'll just have to put back your fabulous coat inside and store it in your closet. Our garment bags are made specially for our materials, so don’t worry, it will breath!
IF I BUY A LIGHT COLOR I'M AFRAID THAT MY COAT IS GOING TO APPEAR DIRTY, HOW SHOULD I TAKE CARE OF IT?Just like any real fur, leather or fabric, your coat is going to wear with time. If you are careful and take care of it there is no reason your coat is going to turn grayish. We believe that any marks can just bring a personal touch. Have fun with your coat! That's what it’s made for.
HOW OFTEN SHOULD YOU CLEAN IT?When you want, when you feel you need to. We would recommend to clean it after a season, so it stays clean and fresh in your closet for your next winter.
I'VE SPILT COFFEE OVER MY COAT - WHAT'S THE BEST WAY TO CLEAN IT OFF WITHOUT CLEANING THE ENTIRE COAT?Spot clean with a bit of water and a brush. You can always go to your cleaner and ask for a tip!
HOW DO THE COATS FIT?We have categorized our coats into Slim, Regular, and Oversized Fit which you will find in our product description on each style’s page. You can find out more about these fits in our sizing guide.
CAN YOU PROVIDE MORE INFORMATION ABOUT A STYLE?We’d be happy to tell you more about our styles! Specific details can be found on each individual style’s page. If you have more questions feel free to email us at firstname.lastname@example.org.
WHERE DO YOU SHIP FROM?Our coats ship from our warehouse in Rutherford, New Jersey.
HOW FAST CAN I GET MY COAT?Our shipping methods include UPS Next Day Air, UPS 2nd Day Air, and UPS Ground. Most orders (excluding pre-orders) are shipped the same business day if placed before noon Monday-Friday EST. Orders placed after noon or on the weekend and holidays will be processed the following business day.
WHAT'S YOUR RETURN POLICY?We accept returns on all full-price and sale merchandise for refund or store credit within 14 days from the date of purchase. For more detailed information please reference our Shipping & Returns page.
I HAVE A STORE, HOW DO I PLACE AN ORDER FOR MY STORE?To place an order for your store please email email@example.com for more details.